Case Study: a large public body transforms shared services with Sopra Steria Next

a large public body boosts go-live confidence from 31% to 87% with Sopra Steria

Sopra Steria worked with a large public body that faced significant challenges in transitioning to a new Oracle Fusion Cloud ERP system. The organization struggled with complex programme management, poor legacy data quality, and resistance to change from over 20,000 users across 31 different entities. Their goal was to standardize HR, finance, and procurement processes without extensive customisation.

Sopra Steria provided a partnership approach, offering strategic advice and expert resources to design end-to-end services and drive business change. The solution included data transformation, stakeholder engagement, and "Model Office" environments to boost user adoption. As a result, Sopra Steria helped increase user confidence in the new system from 31% to 87% prior to go-live and raised the overall operational readiness score from 2 to 4 out of 5.