Case Study: Contorion achieves a 40% reduction in after-sales calls with Solvemate

How Contorion decreased after-sales calls by 40%

Contorion, a fast‑growing ecommerce supplier of industrial and craftsmen’s supplies, faced rising support volumes and needed to automate repetitive after‑sales requests so their service team could focus on product expertise. With a customer base that isn’t always digital‑native, Contorion chose Solvemate’s conversational chatbot to become the first point of contact and drive self‑service without harming satisfaction.

Solvemate deployed a chatbot that offers ~150 solutions daily (about 25% of incoming service requests), achieves a 78% resolution rate and delivers answers in under 10 seconds, enabling Contorion to reduce inbound after‑sales calls by 40%. The bot is maintained with just one hour of work per week, has generated richer data for ongoing improvements, and is being extended with Solvemate Routines to automate tasks like invoice delivery for further cost and time savings.

Contorion

Andreas Lehmann

Head of Service Operations