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Visit WebsiteHow Berliner Sparkasse created a 24/7 customer service strategy
Berliner Sparkasse
Daniela Gommert
Berliner Sparkasse
Solvemate
Solvemate enables brands to deliver quality customer service through meaningful conversations. Their customer service automation platform is powered by smart conversational AI that allows companies to create highly personalized chatbot conversations at scale, guiding customers to find answers when they need them, so service teams can focus their expertise where it matters most.
Case Studies
Showing 10 Solvemate Customer Success Stories
How Bitwala is disrupting the banking industry while keeping its inbox empty
Bitwala
Julian Schaps
Head of Customer Service
How Contorion decreased after-sales calls by 40%
Contorion
Andreas Lehmann
Head of Service Operations
How Creditplus achieved 85%+ CSAT through service automation
Creditplus
Charlotte Wisst
Operating Product Manager
How eGym grew customer base by 40%, and cut service tickets by 30%
eGym
Patrick Waldhauer
Director of Operations
How Fintiba achieved a self-service rate of 75% and cut ticket handling time by 20%
Fintiba
Carlos Rebollo
Senior Customer Care Specialist
How Globetrotter successfully increased its self-service rate in times of high demand
Globetrotter
Tiemo Zepernick
Team Lead Customer Care
How JustPark decreased their contact ratio by 40%, while improving CSAT
JustPark
Mike Miner
Head of Customer Support
How musicMagpie cut live chat waiting times by 88% during COVID-19
musicMagpie
Jonathan Beirne
Group Head of Customer
How SumUp cut agent demand by 22%, and scaled up customer service
SumUp
Sibylle Jost
VP Marketing & Sales
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