Case Study: Swisscom achieves up to 50% fewer process steps and paperless, real-time B2B transactions with Software AG’s Digital Business Platform

Swisscom - Customer Case Study

Swisscom’s Conextrade, part of the Enterprise Customers Division of Swisscom (Switzerland) Ltd., runs the country’s leading B2B telecommunications platform and supports thousands of major clients. Faced with industry-wide digitalization, a rapidly expanding B2B market and scalability limits caused by manual, paper-based processes, the company needed a flexible, fast and secure way to automate transactions without compromising data security.

Swisscom implemented Software AG’s Digital Business Platform (the webMethods suite) to provide integration, B2B onboarding, process automation, task/work management and real-time monitoring. Going paperless and integrating EDI/XML/flat files and heterogeneous customer systems allowed Conextrade to process tens of millions of documents, reduce process steps by up to 50%, cut long-term customer costs by up to 50%, enable end-to-end real-time tracking, speed onboarding, and deliver smarter monitoring and resource allocation — all implemented in months with a small team.

Swisscom

Eros Merlini

Head of Conextrade