Case Study: U.S. Bank achieves AI-ready omni-channel banking and $9M/year savings with Software AG Digital Business Platform

From Mobile Banking to Artificial Intelligence Built on a Digital Platform

A leading U.S. bank with millions of mobile users faced rapid growth in mobile and online banking plus emerging AI-driven opportunities, while grappling with disparate process-modeling standards, regulatory compliance risks, rising costs and fragile, complex architectures that threatened agility and stability.

Partnering with Software AG, the bank implemented the Digital Business Platform—ARIS for process management, Alfabet for enterprise architecture, webMethods for integration and Global Consulting Services—to deploy a Process Excellence Delivery Center in five months. The initiative unified modeling standards, delivered a scalable, secure ARIS-based architecture (including a custom Red Hat package), cut operating costs by over $9 million annually on a single project, supports 3,000 transactions/sec, put 12,000 models under one system of record for 2,000 employees, and materially improved compliance, stability and response times while enabling future AI and omni-channel initiatives.

U.S. Bank