Case Study: Atento achieves end-to-end process automation with SoftExpert Suite

Atento automates end-to-end processes in 5 months with SoftExpert

Atento, a multinational contact center and major employer in Brazil, faced the challenge of managing numerous highly manual processes that were controlled via email. This made it impossible to track, control, or establish deadlines, leading to operational losses and delays. To address this, Atento sought an integrated management tool and selected the SoftExpert Suite platform from vendor SoftExpert.

The solution implemented was the SoftExpert Suite, named Siga at Atento, which provided a digital management framework hosted on AWS. This cloud-based platform automated and integrated end-to-end processes without requiring investment in servers or databases. Results were significant within five months, including over ten automations and integrations with ERP and CRM systems. SoftExpert's solution eliminated parallel controls, provided traceability and visibility of tasks, and was so successful that its use expanded from Brazil to other global units within the company.

Atento