Case Study: Langguth safeguards company knowledge and improves quotations with Sofon

Sofon helps Langguth to safeguard company knowledge sustainably

Langguth, a mid-sized German manufacturer of customer-specific labeling solutions, needed a better way to structure sales as it expanded internationally. Its aging self-developed quotation tool could no longer support the business, and the company wanted to preserve technical know-how, give sales reps access to accurate data, and improve the quality of customer quotations. Langguth turned to Sofon to support its quoting and product configuration process.

With Sofon, Langguth centralized product and know-how definitions, linked the system to its ERP via an interface, and enabled sales, production, and customer service to work from current data in one place. The result was more accurate and visually stronger quotations, fewer errors, faster data entry, and better customer advice. Sofon also helped Langguth reduce machine-type complexity, with 80% of products defined in the system and a clearer path to preserving company knowledge for the future.

Langguth

Klaus Pekruhl

Managing Director