Case Study: Philips Healthcare achieves error-free, harmonized quoting with Sofon

Sofon enables our US account managers to quote solutions error free, from a wide range of products

Philips Healthcare, a provider of innovative healthcare solutions, needed a better way to handle the complexity of its broad product portfolio and improve the quality of budgetary quotations. Its legacy quoting tool in North America lacked configuration rules, could produce incomplete or incorrect quotes, and created time-consuming manual checks, margin leakage risk, and customer confusion. Philips Healthcare chose Sofon to support its Configure-Price-Quote processes.

Sofon implemented an enterprise quotation solution centered on the EPAL module, enabling product managers and sales teams to manage configuration rules, cross-product dependencies, and localized product catalogs in one central repository. The new setup improved quotation quality, made quotes easier for customers to understand, supported guided selling and service offerings, and replaced the legacy tool. Philips Healthcare reported greater efficiency, harmonized quoting processes, and the ability to adapt quickly to portfolio, organizational, process, and go-to-market changes.

Philips Healthcare