Case Study: Transsion improves global customer service and AI outbound engagement with Sobot

Transsion - Customer Case Study

Transsion, a multinational mobile phone manufacturer, faced a challenge with its disjointed global customer service. With a dozen unintegrated systems across different countries and agents in some regions forced to use manual methods, managing operations was extremely difficult.

Sobot implemented a unified global call center system for Transsion, integrating all customer calls and CRM data. The solution included an AI voicebot for automated outbound calls to conduct surveys, achieving a 61%+ connection rate and a 73%+ customer satisfaction score.

Transsion