Case Study: OPPO boosts agent efficiency and CX with Sobot

OPPO - Customer Case Study

OPPO, a leading innovator in smart devices, faced a challenge with fragmented customer service data across over 40 countries. Using various platforms led to agent inefficiency and made meaningful data analysis difficult for managers, hindering business growth.

Sobot provided a solution by integrating OPPO's customer chat apps, website, and other channels into a single omnichannel platform. By unifying this data with their CRM and membership systems via APIs, Sobot empowered agents and enabled valuable insights. The implementation achieved an 83% chatbot resolution rate, 94% positive feedback, and a 57% repurchase rate.

OPPO