Case Study: Agilent achieves 6x customer service efficiency with Sobot

Agilent has Seen 6 Times Increase in Customer Service Efficiency with Sobot

Agilent, a global leader in life sciences and diagnostics, needed to significantly improve the efficiency and accuracy of its high-volume customer service operations to maintain swift and precise support for its scientific clientele. To meet these dual requirements of speed and scientific accuracy, the company chose to collaborate with Sobot for its customer service solutions.

Sobot implemented an AI-powered chatbot and an omnichannel workbench for Agilent. The solution utilized intelligent routing to direct inquiries to specialized agents and provided comprehensive data analytics. With Sobot's system, Agilent achieved a six times increase in operational efficiency, a 25% reduction in overall costs, and a customer satisfaction score (CSAT) of 95%.

Agilent