Case Study: Education Development Trust achieves an 81% global survey completion rate and stronger employee engagement with SmartSurvey

With teachers scattered in remote areas all over the world, the Education Development Trust needed a robust, flexible and above all confidential survey solution

Education Development Trust, an education charity working worldwide to improve teaching and school leadership, needed a robust, flexible and fully confidential way to run a global employee engagement survey for teachers and staff scattered across remote locations. After ruling out US-based providers for GDPR reasons, the organisation selected SmartSurvey’s GDPR-compliant survey platform to deliver a secure, accessible solution.

SmartSurvey provided an ISO 27001-certified, mobile-friendly survey platform and helped deploy a carefully designed 20-question engagement survey with targeted communications and reminders. The campaign achieved an 81% completion rate (above the 70% KPI), delivered clear insights on strengths and improvement areas, and reinforced the Trust’s strong employee standing—reflected in a CIPD score of +69 versus a voluntary sector average of +48—positioning Education Development Trust as an “Employer of Choice.”

Education Development Trust

Aideen Jones

Talent and Development Manager