Case Study: Espresso Service achieves streamlined service delivery and secure feedback collection with SmartSurvey

SmartSurvey Software Helping to Service the Coffee Industry

Espresso Service, an independent national coffee-equipment company, provides nationwide maintenance and breakdown cover and needed a secure, accurate way to collect service requests, client satisfaction feedback, engineer hours and equipment data across a 35+ engineer field team. To solve this, they adopted SmartSurvey online survey software to distribute questionnaires and forms to outlets and engineers throughout the UK.

Using SmartSurvey, Espresso Service created online forms from a single account for job reporting, HR hours/overtime tracking and equipment/site surveys, enabling fast, consistent and secure data capture from their remote workforce. SmartSurvey’s solution consolidated information, improved reporting accuracy across the 35+ engineers and gave Espresso Service peace of mind with UK & EU data protection compliance.

Espresso Service

Dan Sewell

Chief Operating Officer