Case Study: Norfolk County Council achieves secure, efficient data collection and real-time insights with SmartSurvey

SmartSurvey an effective online survey solution for Norfolk County Council

Norfolk County Council, the local authority for Norfolk, needed a secure, UK-based solution to collect feedback from internal staff and external residents across many services and touchpoints while complying with UK and EU data-protection laws. They selected SmartSurvey’s secure online survey software — a G-Cloud supplier that is GDPR- and ISO27001-compliant — to provide advanced, responsive survey and form design for consistent cross-departmental data collection.

SmartSurvey delivered a multi-user management platform with admin controls, varied question types, real-time analysis and ongoing personalised training and support since 2014. The solution helped Norfolk County Council create more engaging surveys, capture higher-quality, actionable data, reduce print and postage costs and reliance on third-party research agencies, and speed up response to feedback — backed by SmartSurvey’s 0800 helpline, live chat and an average support-ticket response time of about 15 minutes.

Norfolk County Council