Case Study: Oxleas NHS Foundation Trust boosts patient feedback response rates with SmartSurvey

Oxleas NHS Foundation Trust boosts patient survey response rates 600% with SmartSurvey

Oxleas NHS Foundation Trust, a healthcare provider, needed to improve the quality and volume of patient feedback. Their old paper-based survey process was inefficient and hampered their ability to drive positive change. They turned to SmartSurvey's survey software seeking a secure, integrated solution to boost engagement.

SmartSurvey implemented its platform with API integrations to the trust's patient records system, enabling automatic SMS and email survey distribution after appointments. This solution led to a dramatic 600% increase in patient engagement and survey response rates, with one survey jumping from 2% to 14%. The improved data quality allowed Oxleas to make faster, data-driven decisions to enhance patient experience across its services.

Oxleas NHS Foundation Trust