Case Study: Norfolk County Council reduces print costs and reliance on third parties with SmartSurvey

Norfolk County Council reduces print and postage costs with SmartSurvey

Norfolk County Council needed an online survey solution to gather extensive internal and external feedback while ensuring full compliance with UK and EU data protection laws. They sought a UK-based provider, SmartSurvey, to securely support their data collection and reduce reliance on third-party research and costly print methods.

SmartSurvey provided an advanced, flexible platform that enabled efficient cross-department collaboration and the creation of engaging surveys. The solution allowed Norfolk County Council to safeguard data, improve feedback quality, and achieve measurable results including reduced print and postage costs. Since implementing SmartSurvey in 2014, the council has also benefited from continued, personalized support and platform developments.

Norfolk County Council