Case Study: NHS Hospital for Children improves feedback governance and cuts costs with SmartSurvey

NHS Hospital for Children cuts feedback costs by 75% with SmartSurvey

An NHS children’s hospital faced challenges with disjointed feedback systems, using multiple platforms that led to data duplication, inconsistent quality, and compliance concerns. They sought a unified, GDPR-compliant solution to streamline processes and enhance data governance. This led them to partner with SmartSurvey for its centralized feedback platform.

SmartSurvey implemented a secure, UK-based platform with single sign-on for over 500 users, enabling centralized feedback management and real-time reporting. The results included a 75% cost reduction from their previous vendor and the ability to confidently undertake sensitive, trust-wide projects. The hospital achieved greater oversight, improved data quality, and strengthened data security with SmartSurvey.

NHS Hospital for Children