Case Study: National Healthcare Regulator improves healthcare education feedback with SmartSurvey

National Healthcare Regulator improves educational experience to 85.30% with SmartSurvey

A national healthcare regulator faced the challenge of gathering coherent feedback from approximately 240,000 healthcare professionals across England to assess education and training quality. Their previous systems were disparate, basic, and unable to handle the scale or provide actionable insights aligned with their 49 standards. They partnered with SmartSurvey to implement a bespoke survey solution.

SmartSurvey provided a sophisticated platform and a full managed service, including project consultancy and data analytics, to deploy the National Education and Training Survey (NETS). This solution enabled the regulator to collect meaningful nationwide data. The results showed consistent improvements from 2021 to 2023 across key metrics, including the overall educational experience (rising from 84.19% to 85.30%) and the range of learning opportunities (increasing from 83.88% to 85.78%), demonstrating a positive impact on healthcare education standards.