Case Study: Dundee City Council achieves consistent, reliable event feedback across multiple locations with SmartSurvey

How SmartSurvey helped Dundee City Council better manage their events across multiple groups and in multiple locations

Dundee City Council runs numerous events across multiple locations and needed reliable, comparable feedback to show each event’s impact. They faced inconsistent questions, growing data volumes, and the inability to collect responses without an internet connection. To solve this, they adopted SmartSurvey, using its easy survey builder and offline/kiosk functionality to capture responses reliably in parks and other offline settings.

SmartSurvey’s intuitive platform and offline surveys let the council deploy the same questions across events, collect data without Wi‑Fi, and collate results quickly for direct sharing. As a result, Dundee City Council now produces far more consistent, benchmarkable economic and attendee data, enabling clearer, actionable insights and greater confidence in measuring improvements across events.

Dundee City Council

Claire

Dundee City Council