Case Study: Parkinson’s UK achieves streamlined survey management, higher response rates and data compliance with SmartSurvey

How Parkinson’s UK use SmartSurvey to drive better care, treatments and quality of life

Parkinson’s UK, the largest charity funder of Parkinson’s research in Europe, joined SmartSurvey in January 2015 to manage online surveys and consult with over 38,000 members. Faced with a single shared survey login that lacked control, scheduling oversight and clear data-retention workflows, they needed a solution that supported multi-user access, data compliance and better survey branding and delivery.

SmartSurvey implemented a multi-user system with a master account and sub-accounts, branded, mobile-responsive survey templates and UK/EU data storage to meet privacy requirements. As a result, Parkinson’s UK improved response rates, eliminated overlapping sends (reducing survey fatigue), enabled real-time response review and increased staff engagement and satisfaction—while benefiting from SmartSurvey’s responsive support.

Parkinson’s UK

Luis Perpetuo

Head of Involvement and Inclusion