Case Study: Derbyshire Healthcare NHS Foundation Trust achieves a secure, easy-to-use, cost-saving survey system with SmartSurvey

Delivering a survey system that is secure, easy to use and intuitive, providing a high return on investment

Derbyshire Healthcare NHS Foundation Trust was struggling with an expensive, labour‑intensive legacy survey provider that no longer met its requirements or information governance needs. The Trust selected SmartSurvey’s UK‑hosted online survey system because it offered better value, UK data residency and a more intuitive, secure platform.

SmartSurvey delivered an easy‑to‑use, secure survey solution backed by responsive support (notably Mo and the SmartSurvey helpdesk). The Trust used it for the Friends and Family Test, monthly surveys, audits, conference forms and values‑based recruitment surveys, achieving faster setup, professional surveys and a clear ROI — saving considerably more than the system cost and prompting additional account purchases (including two extra accounts within the Trust).

Derbyshire Healthcare NHS Foundation Trust