Case Study: Metropolitan Police achieves community-aligned policing priorities with SmartSurvey

A quick, affordable way to gather honest, confidential feedback from the community

The Metropolitan Police needed a quick, affordable way to gather honest, confidential feedback so policing priorities reflected community needs rather than individual agendas. To reach real respondents and set priorities in line with what communities wanted, they adopted SmartSurvey’s online survey platform for community outreach surveys.

SmartSurvey delivered an easy-to-use, secure and cost-effective survey solution with flexible pricing, strong customer service and reliable backups. As a result of using SmartSurvey, policing priorities are now aligned with community needs rather than the agendas of ward panel members, delivering clearer, community-driven decision-making.

Metropolitan Police