Case Study: PayPal achieves faster, more confident decision-making with Smartsheet

How PayPal Makes Decisions Faster

PayPal, a global leader in online payments, needed a single system of accountability to replace dispersed spreadsheets and manual processes used by its Office of the CIO. Managing a large portfolio of programs with roughly 15 work streams each across multiple internal functions, the team required end-to-end visibility and executive-level insight to deliver projects on time and on budget.

By adopting Smartsheet, PayPal gained a standardized, flexible system that provides automated summary views, accurate data integrity, and easier reporting. The platform streamlined weekly C‑suite briefings, improved accountability and quality, and enabled faster, more confident business decisions across the organization.

PayPal

Jeff Cowley

OCIO Program Manager