Case Study: 8x8 achieves scalable, reliable growth and efficiency with Smartsheet

8x8 Supports Fast-growing Cloud Offerings With a Scalable, Reliable Platform

8x8, a fast-growing cloud communications provider, needed a reliable, easy-to-adopt platform to support rapid expansion, share project information with customers outside its firewalls, and scale processes without continually increasing headcount. As project complexity and customer size grew, the company sought tools to streamline project management, improve visibility, and automate repetitive tasks across distributed and offshore teams.

By adopting Smartsheet, 8x8 gained a scalable collaboration and project-management foundation—dashboards for unified reporting, automation for handoffs and reminders, a solid AWS-backed SaaS infrastructure, mobile access, and integrations like DataMesh and Jira. The result: roughly 10–15% efficiency gains in weekly reporting, an estimated 15% boost in build efficiency with reduced PM hours, clearer leadership visibility, and faster, more cost-effective scaling of processes.

8x8

Brian Myers

Senior Manager of Central Delivery for Professional Services