Case Study: Personio achieves scalable multilingual customer support with Smartling

Personio Providing top-notch multilingual support at scale

Personio, the HR software platform for small and medium-sized businesses, needed a scalable way to provide multilingual support content without relying on a manual, time-consuming translation workflow. Its team wanted to use internal and external resources flexibly while keeping translations consistent and high quality, and turned to Smartling for help.

Smartling implemented a centralized localization workflow using its Zendesk integration, CAT Tool, and shared glossaries, style guides, and translation memory, along with Smartling’s neural machine translation (NMT) solution. As a result, Personio expects to save 40% of its translation budget and cut internal review time by at least half, while scaling support into more languages and improving multilingual customer service.

Personio