Case Study: Marriott International achieves faster, lower-cost multilingual translation with Smartling

Marriott International reduces translation costs by 40% with Smartling

Marriott International faced the challenge of expanding its internal training content across many languages. The company's reliance solely on human translation was causing high costs and slow turnaround times, making it difficult to justify further expansion to stakeholders. To address this scaling problem, Marriott turned to the Smartling translation platform.

By implementing Smartling's solution, which utilizes AI and LLM translation within a governed workflow, Marriott significantly improved its localization process. The results were substantial: the company expanded its language coverage from seven languages to as many as 38. Furthermore, Smartling helped reduce translation turnaround from weeks to days and lowered translation costs by approximately 40%.

Marriott International