Case Study: Lucidchart Achieves Faster Global Localization with Smartling

Lucidchart translates into 5 languages and grows localized users to 125,000 with Smartling

Lucidchart, a company that provides visual productivity software, needed a localization solution to translate its user experience and support its agile development cycle. Their challenge was to treat all languages as first-class citizens by providing a consistent, high-quality experience for global users without delaying their release schedule. They chose Smartling's translation management platform and language services to meet this need.

Using Smartling's end-to-end solution, including APIs and integrations with Drupal and Zendesk, Lucidchart translated over 150 marketing pages, its product interface, and its entire help center. The results were significant, including a 200% year-over-year growth in their Latin American user base and gaining 125,000 localized users in just four months. Smartling also reduced the burden on internal development resources by 75% and used adaptive machine translation to cut translation time from two days to under ten minutes.

Lucidchart