Case Study: World’s Largest Enterprise Business Software Company achieves 17% higher translation throughput and scales to 600,000 words/month with Smartling

Global B2B Software Brand Upgrades Its Translation Strategy to Scale With Global Business Strategy

A global enterprise B2B software company faced an inefficient, aging translation process that required heavy manual file handling and conversions, relied on an unreliable CMS connector that duplicated or dropped requests, and left many web pages untranslated. With high volumes of content across websites, apps and technical documentation and 50 external agencies needing to work concurrently, the company needed a scalable solution that would integrate with its tech stack and reduce manual effort.

The company implemented Smartling’s Translation Management System with an Adobe Experience Manager connector and API, centralizing workflows and agency collaboration while automating file handling. As a result it now translates about 600,000 words per month into 40+ languages, completes nearly 1,000 projects per year (a 17% throughput increase), supports 800 users, and grew annual translated volume from 6 million to 7 million words in the first year without adding headcount.