Case Study: Dialpad achieves scalable localization and faster time-to-market with Smartling

Cloud Translation for Cloud Business Communications

Dialpad, a cloud communications platform used by over 55,000 companies, was preparing for its first major launch into a non-English market but struggled to keep pace with weekly product releases. Their email-based, manual translation workflow created daily bottlenecks across marketing, mobile and web app content, and they needed a way to scale languages without adding headcount.

By adopting Smartling’s cloud translation management system and language services (plus API integration), Dialpad centralized and automated localization for website, mobile, web app and marketing content. Expert linguists delivered high-quality translations (fewer than 1% of strings required edits), the process became more efficient and scalable, developer handoffs were eliminated, and releases now go out on schedule—accelerating Dialpad’s global expansion.

Dialpad

Trinh Nguyen

Project Manager