Case Study: Zurich Insurance Group achieves 99.99% training environment uptime and nearly $500K in cost savings with SmartBear ReadyAPI Virtualization

With SmartBear ServiceV Pro, Training Application Up-Time Runs at 99.99% While Issues No Longer Require Days of Troubleshooting

Zurich Insurance Group, a global insurer serving customers in more than 170 countries, needed a reliable training and testing environment for a core microservices-based application used by about 3,500 employees. The team faced complex dependencies on internal and third‑party APIs (with rate limits, costs and occasional downtime), high costs to provision full test stacks (up to $500K), and the need for repeatable, low-impact API testing without affecting production.

They implemented SmartBear ReadyAPI Virtualization to virtualize services and decouple integrations, enabling parallel development, easier negative testing and reusable shared services. As a result, Zurich cut environment setup costs by nearly $500K, eliminated third‑party testing fees, improved mean time to diagnose/fix issues, and achieved 99.99% training environment uptime with consistent behavior for trainers and students.

Zurich Insurance Group

Gari Gono

Solution Architect