Case Study: Square achieves greater app stability and faster crash investigation with SmartBear BugSnag

Square staff mobile engineer says BugSnag Timeline view is like gold

Square is a financial technology company that needed a single source of truth for crashes and errors across its Android, iOS, web, and backend applications. Its teams wanted better filtering, custom indexing, and easier triage for issues affecting payments, POS, and shared code, so they turned to SmartBear’s BugSnag error monitoring platform.

SmartBear’s BugSnag gave Square detailed crash data, metadata breadcrumbs, custom filters, and a Timeline view that helped teams investigate issues faster, spot regressions, and support phased rollouts. The result was more efficient QA and Release Operations workflows, stronger stability monitoring across apps, and better visibility into crash trends and root causes, helping Square release with greater confidence.

Square

PY Ricau

Staff Engineer