Case Study: Scottish Water achieves centralized test and defect management with SmartBear QAComplete

SmartBear QAComplete Delivers Same Robust Testing and Defect Management Capabilities as HP Quality Center and IBM Rational TestManager at 10X Less the Cost

Scottish Water, a publicly owned utility supplying over a billion litres of drinking water daily, faced fragmented test and defect management across projects—relying on spreadsheets, Bugzilla and ad hoc practices while coordinating multiple offshore vendors. Technology Build and Test Manager Peter McInally needed a centralised, documented testing process that would provide traceability across requirements, tests and defects and capture how long it takes teams to create and execute test scripts so the organisation could better predict resource needs and improve software quality.

They standardised on SmartBear QAComplete, a SaaS test-management tool that delivered robust functionality, easy onboarding and lower cost than legacy enterprise products. QAComplete gave Scottish Water a single place to upload requirements, link tests and defects, run 40+ reports for coverage and traceability, and track time to write and run tests. The result was clearer visibility into development quality, faster defect resolution, and an estimation model that lets managers forecast testing effort and allocate resources more accurately.

Scottish Water

Peter McInally

Technology Build and Test Manager