Case Study: U.S. Energy Firm achieves 99.99% uptime and eliminates false alerts with SmartBear AlertSite

SmartBear AlertSite Pinpoints Causes of Website Performance Issues in Real Time While Also Proactively Identifying Opportunities for Improvements

A U.S. energy company that sells electricity and natural gas through independent consultants relied on an in‑house IT team of 100+ to run customer, service‑agent and sales‑consultant websites and applications. Their mission was 24x7 availability, but their previous monitoring tool generated frequent false alarms (often triggered by slow third‑party responses), causing wasted nights and weekends spent investigating non‑issues and making it hard to prove real user impact to executives.

After evaluating options, the team deployed SmartBear AlertSite to monitor full user workflows and clicks, generate empirical logs and produce customizable reports. AlertSite eliminated false positives, provided real‑time alerts and drill‑down diagnostics for faster root‑cause resolution, and enabled weekly/monthly reporting to leadership. The result: quicker remediation, better visibility into end‑user experience during on‑demand releases (10–12 deployments/day), and near‑perfect uptime (about 99.99%) across all sites.