Case Study: NISC modernizes API management with SmartBear Swagger and AWS

NISC reduces QA testing time by 25% with SmartBear

National Information Solutions Cooperative (NISC), a member-owned technology company serving rural utility providers, faced the challenge of modernizing its scattered and outdated API documentation. Its static PDF-based system was difficult to keep current and hindered both internal teams and members. To address this, NISC partnered with vendor SmartBear to implement its Swagger platform for API design and documentation.

By standardizing on SmartBear's Swagger and integrating it with AWS, NISC created a centralized, interactive API platform. This solution enabled a design-first approach, streamlined publishing, and provided a single source of truth for documentation. The results included a 25% reduction in QA testing time, faster feedback cycles, and a significantly enhanced experience for its members who now have access to modern, self-service API documentation.

National Information Solutions Cooperative (nisc)