Case Study: Mercado Libre achieves 99.93% app stability and 50% mobile market share growth with SmartBear BugSnag

Mercado Libre grows mobile market share by 50% while achieving a 99.93% stability score with BugSnag

Mercado Libre, the Latin American e-commerce and fintech platform, saw a surge in mobile app usage during the pandemic and needed a reliable diagnostics and stability tool to handle more traffic, more users, and faster release cycles. The company used BugSnag from SmartBear to monitor app errors and crashes across its mobile teams.

SmartBear’s BugSnag gave Mercado Libre automatic error grouping, search and filtering, alerts, Slack integrations, and team-level stability scores, helping engineers prioritize fixes and coordinate with product teams. As a result, Mercado Libre raised its average mobile stability score to 99.93% and grew mobile market share from about 20% to 70% over three years while maintaining a low crash rate.

Mercado Libre

Juan Ucciani

Senior Product Manager