Case Study: MedTel Software Ltd. achieves streamlined QA and reduced bugs with SmartBear Zephyr Squad

MedTel Software Ltd. Boosts Test Management With Zephyr Squad Solutions

MedTel Software Ltd., a 17-year veteran in medical software with offices in Canada, Australia and Europe and expanding into the U.S., needed to ensure its billing, EMR and peri‑operative solutions met strict regulatory and operational requirements. Managing three projects (including V3.1) with test cases in Excel and Google Docs led to accidental deletions, redundancies and risks that could delay releases and impact patient care.

MedTel adopted Zephyr Squad because it integrates tightly with their existing Jira tools and provides a familiar interface for non‑QA staff. The move cut manual errors, streamlined testing, improved visibility with cycle management and test metrics, reduced bugs escaping QA, and standardized the QA lifecycle—giving the team real‑time dashboards to track progress.

MedTel Software Ltd.

Brian Beauvais

Senior Project Administrator