Case Study: W.S. Badcock Corporation streamlines QA and eliminates spreadsheet chaos with SmartBear Zephyr Squad

Leading Furniture Corporation Refines Testing With Zephyr Squad

W.S. Badcock Corporation (Badcock Home Furnishings), a 100+-year-old retailer with more than 300 stores across eight states, supports numerous consumer-facing and back-end applications and a rapid release cadence—up to a dozen app updates every two weeks. Managing QA with scattered spreadsheets and documents led to versioning errors, misplaced files, inconsistent test histories and significant time spent just organizing and searching for test assets.

After a 30-day trial, Badcock implemented Zephyr Squad inside Jira to centralize test management while keeping a familiar interface. The solution created a single source of truth with archived test cases, easier searching and duplication, and real-time visibility for testers and managers—cutting spreadsheet overhead, improving developer–tester collaboration, and saving time and resources.

W.S. Badcock Corporation

Brock Fleming

Business Analyst