Case Study: Intuit achieves automated code-review metrics and rapid adoption with SmartBear Collaborator

Intuit Reaps the Benefits of Improved Reviews and Inspections with Collaborator

Intuit Inc., maker of TurboTax and QuickBooks, needed a better way to promote code reviews and formal inspections while reliably capturing process metrics. Their home-grown tools recorded Fagan-style inspection data but were cumbersome and distracted teams during reviews, making it hard to measure ROI and drive broader adoption.

SmartBear partnered with Intuit to develop Collaborator, a review tool that streamlines defect entry, reads changes directly from source control, and automatically captures time and other metrics. The easy-to-use platform replaced the old tool, achieved viral adoption across hundreds of developers, and provided clear, low-effort ROI data to support continuous process improvement.

Intuit

Chris Holl

Director of Software Best Practices