Case Study: Incentive Networks achieves dramatically faster load times and 99.9% uptime with SmartBear AlertSite

Incentive Networks Saves over $3 Million a Year with SmartBear’s AlertSite Website Monitoring

Incentive Networks is a private‑label, merchant‑funded loyalty marketing platform serving about 400 partners and 3,500 retailers. The company faced severe website performance problems—page downloads were taking as long as 30 seconds—and lacked visibility into real customer experience, putting revenue and partner trust at risk.

They implemented SmartBear’s AlertSite to run synthetic transaction scripts, build dashboards, and integrate Google Analytics for end‑to‑end monitoring. This allowed rapid identification and remediation of bottlenecks, cutting page load to ~500 ms and first‑byte to ~200 ms, maintaining 99.9% uptime (avoiding roughly $1,300/hour in downtime), and delivering better customer experience plus actionable performance reports for partners.

Incentive Networks

Drew Schulz

CTO, Incentive Networks