Case Study: Incentive Networks achieves 99.9% uptime and faster load times with SmartBear AlertSite

Incentive Networks achieves 99.9% uptime and cuts load time to 500 ms with SmartBear

Incentive Networks, a provider of a private-label loyalty marketing platform, faced a challenge with website performance, where pages were taking up to 30 seconds to load. This threatened user experience and could cost thousands daily. They selected AlertSite, a SmartBear business, to diagnose the issue and gain insight into actual customer impact.

SmartBear's AlertSite solution involved transaction monitoring scripts that simulated real user activity, enabling rapid pinpointing of performance bottlenecks. Its dashboard and real-time alerts, integrated with Google Analytics, allowed the development team to quickly remediate the problems. The results were significant: page load times fell to 500 milliseconds, first-byte download to 200 milliseconds, and uptime reached 99.9%, preventing substantial potential revenue loss and improving partner and customer experience.

Incentive Networks