Case Study: Large Fast-Food Restaurant Chain achieves enhanced app stability and user experiences with SmartBear BugSnag

How One of America’s Most Popular Fast-Food Chains Delivers Enhanced User Experiences

The Large Fast-Food Restaurant Chain needed a better way to maintain the quality of its consumer-facing mobile and web apps. After struggling to pinpoint latency and performance issues with another APM tool, the team turned to SmartBear’s BugSnag to get clearer visibility into what was affecting the customer experience.

SmartBear implemented BugSnag to surface network requests, backend latency, and error context for faster diagnosis. As a result, the chain improved app stability across iOS, Android, and web apps, met SLAs more reliably, and fixed bugs faster while saving developer time. The solution also delivered comprehensive performance visibility and streamlined collaboration at a lower cost.