Case Study: Revelex achieves SLA compliance and proactive web performance monitoring with SmartBear AlertSite

How Alertsite By Smartbear Helps Revelex Identify Web Application Performance Issues Long Before Customer User Experiences Are Impacted

Revelex is a travel technology provider that delivers SaaS solutions to more than 3,000 travel-industry clients and must meet stringent SLAs for mission‑critical web applications. Its developers use a mix of AJAX, PHP, HTML5 and Flex, but the company’s previous monitoring vendor couldn’t measure Flex/Flash applications or provide the detailed external SLA reports Revelex needed for its largest financial services and travel clients.

Revelex implemented SmartBear’s AlertSite (including an InSite private monitoring location and a preconfigured external network), which immediately provided full browser‑based monitoring for Flex and Web 2.0 technologies, flexible test frequencies, and in/out‑of‑firewall visibility. AlertSite’s DejaClick scripting and automated SLA reports let Revelex detect and fix issues proactively—reducing costs versus the prior solution, improving customer satisfaction, and ensuring they meet contractual performance commitments.

Revelex

James Horvath

CTO