Case Study: HCSS achieves faster, unified QA and 4-hour regressions with SmartBear's Zephyr Scale

HCSS - Customer Case Study

HCSS, a software provider serving more than 45,000 construction professionals across 4,000 companies, grew from about 120 employees (40 developers and a QA team of 5–6) to over 350 people. That expansion forced a shift from a small, centralized QA group to embedded QA on development teams, which eroded consistency in test processes and challenged the company’s move from three-month releases to multiple releases per week. QA Manager Zack Foster and QA Lead Falk Hoeppner needed a way to standardize testing, speed regressions, and make test management accessible to developers and QA alike.

After evaluating several options, HCSS chose Zephyr Scale (SmartBear) — winning three-to-one for its Jira integration and accessibility — and rolled it out with quick, 30-minute training sessions. The result: developers and QA can run tests side-by-side, regressions that once took two calendar days now finish in about four hours, and the teams have greater ownership of quality, enabling faster, more frequent releases.

HCSS

Zack Foster

QA Manager