Case Study: Grass Roots Group achieves proactive website performance monitoring and SLA validation with SmartBear AlertSite

Grass Roots Leverages SmartBear AlertSite to Prove Customer Websites Satisfy SLA Requirements

Grass Roots Group is a global customer and employee engagement specialist that builds custom websites for rewards, recognition and survey programs. As the company scaled to support much larger clients, site performance became critical to program success and Grass Roots needed an automated way to detect and diagnose usability and availability problems, prove SLA compliance, and stop relying on ad-hoc customer reports and screenshots.

Grass Roots selected SmartBear AlertSite for its global monitoring stations and DejaClick inside‑the‑browser transaction scripting; deployment and training were straightforward. AlertSite lets Grass Roots measure real user page‑load times, isolate issues by region or ISP, generate third‑party SLA reports for clients, and produce granular internal diagnostics—helping the team find and fix problems (for example, database contention) before customers are impacted while also reducing monitoring costs through tailored provisioning.

Grass Roots Group

Tim Rohde

Manager of Information Technology