Case Study: Grass Roots achieves proactive website performance monitoring and SLA proof with SmartBear AlertSite

Grass Roots Group improves website monitoring across 80+ global stations with SmartBear

Grass Roots Group, a global customer and employee engagement specialist, faced the challenge of ensuring the performance and usability of the custom websites it creates for its clients' reward and recognition programs. With a rapidly growing customer base that included very large enterprises, their previous reactive method of troubleshooting issues was unsustainable. They needed an automated tool from a vendor like SmartBear to proactively monitor site performance, pinpoint the cause of any problems, and generate proof of their compliance with service-level agreements.

SmartBear implemented its AlertSite solution, which uses a global network of monitoring stations to measure website availability, performance, and page-load times. The solution included DéjàClick for inside-the-browser transactional monitoring. SmartBear worked flexibly with Grass Roots to tailor the offering, lowering costs while maintaining necessary capabilities. The results gave Grass Roots granular insight to fix issues before customers noticed them and provided validated, easy-to-interpret reports that prove SLA conformance to their clients.

Grass Roots Group