Case Study: a global music streaming service achieves 99.96% app stability with SmartBear BugSnag

Global Music Streaming Service Provider achieves 99.96% app stability with SmartBear

The customer, a global music streaming service provider, faced challenges in quickly identifying the root causes of app crashes across its platforms. Their previous error monitoring tools were fragmented and lacked the visibility needed for efficient debugging, hindering their ability to maintain a stable user experience. They turned to SmartBear's BugSnag product to gain better insights and improve application stability.

SmartBear implemented BugSnag Error Monitoring across the customer's Android, FireOS, and iOS platforms. The solution provided a unified dashboard for tracking errors and integrated with Jira and Slack for automatic alert routing. This approach enabled the customer to achieve exceptional stability scores of 99.96% for iOS and 99.93% for Android, ensuring nearly all user sessions were crash-free and protecting their revenue and subscriber experience.

Global Music Streaming Service Provider