Case Study: Global Music Streaming Service Provider achieves 99.96% app stability with SmartBear

Global Music Streaming Service Achieves 99.96% App Stability to Protect Revenue and Subscriber Experience

The **Global Music Streaming Service Provider** needed a better way to find the root cause of app crashes across millions of daily streaming sessions. Its existing mix of internal, gaming-focused, and free monitoring tools lacked cross-platform visibility, debugging breadcrumbs, and stability reporting, making it harder to align engineering work with business goals. The company turned to **SmartBear’s BugSnag** error monitoring solution to improve app reliability and protect subscriber experience.

With **SmartBear BugSnag**, the provider implemented unified error monitoring across Android, FireOS, and iOS, with integrations to Jira and Slack for faster alert routing. The result was **99.96% stability on iOS and 99.93% on Android**, giving teams clear stability scores for leadership reporting and helping maintain crash-free sessions that protect revenue and reduce churn.