Case Study: Exostar achieves proactive web performance monitoring and higher uptime with SmartBear AlertSite

Exostar Turns to AlertSite to Make Customer Care More Reliable

Exostar, a trusted workspace provider for secure, multi-enterprise collaboration serving aerospace and defense customers, needed a straightforward way to track application performance trends and a more functional form of monitoring to detect slowing business processes. While they already performed technical availability checks, those "nuts-and-bolts" monitors couldn't show whether key multi-step online transactions were degrading and affecting customers.

Exostar chose SmartBear’s AlertSite Business Transaction Monitor for its ability to record multi-step transactions with user ID/password and certificate-based authentication, deliver clear trend reporting, and provide reliable notifications. The result was proactive, trend-based detection and faster root-cause resolution, higher month‑to‑month uptime, freed technical staff to focus on development, and stronger customer confidence — with plans to extend transaction monitoring to new applications.

Exostar

Kevin Glenn

Director of Systems Architecture