Case Study: EMC Corporation achieves faster lab-test cycles and early bug detection with SmartBear Collaborator

EMC Trusts SmartBear Collaborator to Help R&D Lab Run More Efficiently

EMC’s Global Labs as a Service (GLaaS) supports internal R&D by provisioning cloud-like test labs, but as demand grew the 26-person development team struggled to collaborate on a 20‑module, ~2,000‑file web services application. Their old workflow forced reviewers to switch between an Eclipse plugin and a browser, leading to low adoption, off‑system conversations that bypassed policy enforcement, and poor visibility into review progress.

EMC selected SmartBear Collaborator for its full Eclipse integration, Perforce task‑stream support, strong diff viewer, and built‑in policy enforcement and reporting. The tool drove consistent use across the team, gave managers actionable metrics, and caught defects earlier—10 issues found in the first two months and about a 2% early‑bug detection rate—reducing repair costs, speeding lab request lifecycles, and improving overall code quality and lab stability.

EMC Corporation

Jonathan Mason

Principle Software Engineer, EMC