Case Study: Fordham University achieves 24/7 proactive, cost-effective server monitoring and improved uptime with SmartBear AlertSite

AlertSite Earns Top Grades at Fordham University

Fordham University, a fully accredited institution serving over 15,000 students and 1,200 faculty across multiple New York campuses, faced a staffing shortfall in its Information Technology Services (ITS) team that left critical academic and administrative systems unmonitored overnight. With complex needs—from residence-hall internet to grading, registration and billing systems—and tight non-profit budgets, ITS needed a reliable, affordable way to detect outages quickly and maintain peak system performance.

Fordham deployed AlertSite to provide continuous web performance testing, real-time email/SMS alerts (with phone follow-ups), and diagnostic reporting that distinguished campus-wide issues from individual connectivity problems. The service delivered 24/7 visibility, timely notifications, and historical uptime reports that helped ITS resolve issues faster, defend against false downtime claims, anticipate peak-load problems, and extend ITS capacity cost-effectively—resulting in a long-term, satisfied partnership.

Fordham University

Jason Benedict

Director of Computer Services